`Terms and conditions

 

Please read these Terms and Conditions carefully before using the http://www.qandqstore.com website

 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

 

  1. WEBSITE CONTENT
    • 1 We have taken great care in compiling this Website but neither We nor Our directors, employees or other representatives or any other companies within Our group of companies will be responsible for any damages, losses or costs however they arise as a result of Your use of or reliance on the Website. Although We aim to provide information which is accurate and up to date, We do not guarantee to do so. You are responsible for making sure that Your reliance on this Website is suitable for Your own purposes and the information which We provide is not intended to be advice which You should rely on. The information contained on this Website is provided on an “AS IS” basis and We exclude all warranties and representations of any kind with respect to this Website and its contents to the fullest extent which the law allows.
    • 2 We may change, remove or in any other way adapt the content of Our Website at any time and without advance notice.
    • 3 We may provide links to other websites. If we do this, those links are provided for Your convenience only and We cannot be responsible for the content or availability of those websites or Your use of them.
    • 4 We do not guarantee that this Website will always be available or be free from error, virus or similar.
    • 5 We are under a legal duty to supply goods that are in conformity with the contract and we aim to ensure that the product images on Our Website are as accurate as possible but there may be slight colour variations between the Goods and the images shown online.
  2. HOW YOU MUST USE THIS WEBSITE
    • 1 Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this Website.
    • 2 All information which You submit should be accurate, truthful and should not be copied.
    • 3 You must use Your own identity at all times when using the Website and should ensure that all information which You provide is accurate and up to date to the best of Your knowledge. You must not use information about any other person except if You have their permission to do so.
    • 4 You must not corrupt the Website, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.
    • 5 We will not be liable for any loss or damage which You suffer as a result of any harmful material infecting Your computer, data or other material due to Your use of Our Website.
    • 6 If You have a password as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone.
    • 7 We may refuse access to this Website to anyone who does not comply with these Terms.
  • Section B: Terms of Sale
  1. OUR AGREEMENT FOR THE SALE OF GOODS AND THE ORDERING PROCESS
    • 1 The Website displays Goods which are advertised for sale and gives information about them. By advertising Goods on the Website, We are inviting You to place an Order with Us. If You place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when We accept Your Order. Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order.Our acceptance of your order and the formation of a binding contract between you and us will take place when we despatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other (i.e. these terms and conditions will not apply to your order until we accept your contract by despatching the goods).

      You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the Website and each Order which You place will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.

    • 2 Any terms and conditions appearing or referred to in the Order or otherwise stipulated by You shall have no effect. Any variation of the Contract must be confirmed in writing by Us.
    • 3 We may refuse Your Order or cancel Your Order if we decide it is reasonable to do so which may include circumstances where:
      • 3.1 We are unable to obtain authorised payment or the payment process is incomplete; or
      • 3.2 We identify a product or pricing error on the Website; or
      • 3.3 You fail to meet any criteria for eligibility of purchase which We may impose from time to time; or
      • 3.4 We suspect that Your Order is related to fraudulent activity; or
      • 3.5 You fail to submit all necessary and relevant details to allow Us to fulfill the Order; or
      • 3.6 Goods are unavailable or out of stock.
    • 4 We may contact You by telephone or email to verify details before We are able to process and despatch Your Order or We may be unable to accept it. For example, We may do this if Your Order is of particularly high value.
    • 5 The Goods shown for sale on this Website are intended for private, consumer use and You must not resell Goods or offer them as a commercial enterprise. We reserve the right to limit the total value of Goods which can be included in an Order. If the total value of Goods in Your bag exceeds the limit which We may choose from time to time, then We will contact You.
    • 6 The Goods shown for sale on this Website are intended for private, consumer use and You must not resell Goods or offer them as a commercial enterprise. We reserve the right to limit the total value of Goods which can be included in an Order. If the total value of Goods in Your bag exceeds the limit which We may choose from time to time, then We will contact You.

PRICE AND PAYMENT

  • 8.1 Prices and delivery charges are as published on the Website when We accept Your Order. Prices include VAT and are in Naira. Delivery charges are shown separately. All applicable delivery charges are as stated on the Website at the time You place Your Order. The delivery charge for the Order is shown on the shopping basket page below Your chosen items. This means that if You order more than one item, there is no delivery charge for the additional items.
  • 8.2 We may amend prices at any time. Where there is a difference between a price at the time the Order is made and when we ship Your Order, We will inform You by email or telephone and ask You if You wish to proceed. If you decline and for any reason payment has already been taken, it will be re-credited to Your credit or debit account.
  • 8.3 Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.
  • 8.4 We accept payment via bank transfer, cash on delivery, debit card at the till. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder.
  • 8.5 If We do not have sufficient stock of Goods, We will notify You by e-mail or telephone and Your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the day the item is purchased. We will not be responsible for any compensation if Goods which You order are not available for any reason.

RETURNS

If You Change Your Mind

  • 9.1 we do not accept returns simply base on change of mind

 

  • 9.2 We warrant that the Goods which we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.If any of the goods you receive from us are defective or do not conform to the description we have provided, or any of these terms and conditions (“defective goods”), you should let us know as soon as possible.

    You will need to show us what is wrong with the goods and if we accept that there is a fault or non-conformity, we will provide you with a remedy. If this is within 7 days of receiving the goods, we will give you a full refund or replacement (where possible). After 7 days, we will offer you a replacement (where possible). You should contact our customer services team on [tel no] if you would like to discuss the remedies available.

    We will not give you a refund or replacement if the defect or non-conformity is due to usual wear and tear, deliberate or accidental damage caused by you, or your misuse of the goods.

    If you believe that you have received defective goods, you should make no further use of them and you should return them, with a proof of purchase (i.e. your despatch email) to: the returns address in clause 9.3;.

    We will aim to process any refund due to you as soon as possible but we will always do so within 14 days of us agreeing that a refund is due. Please note that we will only be able to agree that a refund is due when we have had chance to inspect the goods.

    We will always refund you for the delivery costs and costs of returning the goods (unless you have returned them to the return address) where we agree that the goods are defective and a refund is due.

    Where you are entitled to a replacement product, we will always try to provide you with a replacement of the exact same item. However, there are circumstances in which this may not be possible (i.e. because the product is out of stock or is no longer being manufactured). Where this is the case, we will give you the option of receiving an substitute product of equivalent value.

  • 9.3 If You return Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the full purchase price for Goods if we accept that there is a manufacturing defect or other fault in the Goods. This is subject to You returning the Goods to Us within 7 days.
  • 9.4 If You believe that Goods have a defect then You should not make any further use of them before returning them to Us. Nothing in these Terms shall affect Your statutory rights. These are Your rights granted by law and which cannot be changed by Us.
  • 9.5 Whenever You return Goods to Us either because You believe they are faulty, We ask that Goods are returned to Us, either by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods which are lost or damaged in the post.

DELIVERY

  • 11.1 We aim to deliver the Goods within the indicative timescales shown on Our Website. References to “working day” shall mean any day of the week excluding Sundays and Bank Holidays. This means that We will not be responsible if Goods are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the Goods within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail and give an amended delivery estimate.
  • 11.2 If Goods are out of stock then We will let you know by e-mail.
  • 11.3 If You Order more than one product, We do not guarantee that all Goods will be delivered to You in one delivery and We reserve the right to deliver in multiple consignments.
  • 11.4 Ownership of the Goods will only pass to You upon delivery of the Goods. The Goods will be at Your risk from the time of delivery and You should therefore take reasonable care of them.
  • 11.5 If the goods, or quantity of goods, which you receive are not as you ordered then you should inform us by telephone, email or letter using the contact details set out… as soon as possible after you receive the goods and become aware of the error. We will make good any error. We will also reimburse you for any delivery costs which you incur in sending the incorrect goods back to us. However, we ask you to contact us in advance to arrange the return. You should not use any goods which you receive in error and intend to return to us.Where we have delivered a larger number of a product than you ordered, you will have the right to reject the surplus goods or to accept all of the goods delivered. If you choose to accept the additional goods, we will be entitled to charge you for the additional goods at the same price as the goods ordered. If we notice that we have delivered more goods to you than you ordered and you have not let us know, we will contact you and arrange to resolve the issue.
  • 11.5.1 Goods will be delivered to the address which You provide in the Order process however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method which We use may vary depending on the nature and number of the Goods. We shall select what We think is the most appropriate delivery method for the Goods
  • 11.6 We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier We use to deliver the Goods. This may include leaving the Goods with a neighbour or in a safe place in or around Your property.
  • 11.7 If the Goods are not delivered on the date expected you should notify us of such non-delivery within 30 days of such failure of delivery.